REFUND POLICY
Last updated: August 11, 2026
1. General Policy
Outlast Network sells digital benefits for use on the network. Refund eligibility depends on the type of purchase and whether the digital benefit has already been delivered, used, spent, transferred, redeemed, or otherwise consumed. This policy applies to voluntary refund requests and does not remove any rights or remedies that cannot legally be excluded.
2. Virtual Items
Virtual item purchases are final and non-refundable after the item has been successfully delivered to the linked Minecraft account. If an item was not delivered, was delivered incorrectly, or a duplicate payment was made, contact Outlast Network support so the transaction can be reviewed and corrected where appropriate.
3. Coins
A coin purchase may be considered for a refund only when the request is made within 7 days of the purchase and none of the purchased coins have been spent, transferred, redeemed, converted, or otherwise used. If any of the purchased coins have been used, or more than 7 days have passed, the purchase is not eligible for a voluntary refund. An approved refund may require the corresponding unused coins to be removed from the account.
4. Ranks
Rank purchases have a 72-hour voluntary refund window beginning from the successful payment time. Requests received after 72 hours are not eligible for a voluntary refund. If a rank refund is approved, the rank and its associated benefits may be removed from the Minecraft account.
5. Delivery or Purchase Errors
If a purchase is materially different from what was offered, is not delivered, is duplicated, or is affected by a confirmed payment or fulfillment error, contact support with the order or transaction reference. Outlast Network may correct the delivery, replace the digital benefit, or provide another appropriate remedy depending on the circumstances and applicable law.
6. Bans, Mutes and Rule Enforcement
A moderation action, suspension, mute, or ban does not by itself create refund eligibility. Refund requests remain subject to the time limits and conditions above, except where applicable law requires otherwise.
7. How to Request a Refund
Contact Outlast Network through an official support channel and provide the Minecraft username, order or payment reference, purchase date, and the reason for the request. Do not post payment details publicly. Requests are reviewed against the transaction record and the delivery or usage status of the digital benefit.
8. Approved Refunds
Approved refunds are returned through the original payment method where reasonably possible. Processing time can depend on the payment provider or financial institution. Any refunded digital benefit may be removed or disabled when the refund is processed.
9. Consumer Rights
This policy is intended to explain Outlast Network's voluntary refund rules. It does not exclude, restrict, or override guarantees, remedies, or other consumer rights that apply under Malaysian law or any other applicable law.
10. Policy Changes
Outlast Network may update this Refund Policy for future purchases. The latest version will be published on this page with an updated date.